Shipping policy
Last Updated: October 1, 2026
PIRNAY ships women's clothing, footwear, slippers, hosiery, hair accessories, and other fashion accessories to customers in the United States and selected international destinations.
Please review this policy before placing your order.
1. Order Processing
Orders are processed after payment has been successfully completed.
Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
The estimated shipping or delivery timeframe displayed at checkout, or otherwise communicated to you, will apply to your order where specified.
If we anticipate a material delay beyond the timeframe promised for your order, we will provide the notice and options required by applicable law.
2. Shipping Destinations
United States
We offer shipping throughout the United States, subject to carrier coverage and applicable restrictions.
Available shipping services may include USPS, UPS, and FedEx, depending on the destination and the options offered at checkout.
International Shipping
International shipping is available to selected destinations.
Available destinations, shipping services, costs, and estimated delivery times will be displayed at checkout where supported.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
Customers are responsible for ensuring that the shipping address and recipient information are accurate and complete.
3. Shipping Methods and Delivery Estimates
Available shipping options and estimated delivery times will be displayed at checkout when possible.
Delivery estimates may vary based on the destination, selected shipping service, order processing time, carrier operations, and customs procedures.
Estimated delivery timeframes: To be confirmed and published before launch.
We will not represent an estimated delivery timeframe as guaranteed unless we expressly confirm that guarantee.
4. Shipping Rates
Shipping charges are calculated and displayed at checkout based on the destination, selected shipping method, order details, and applicable promotional offers.
The final shipping charge will be shown before you complete your purchase.
5. Free Standard Shipping
PIRNAY plans to offer free standard shipping on eligible U.S. orders of $100 or more.
The offer's availability, eligibility, and calculation will be indicated on the website or at checkout.
Unless otherwise stated, the free shipping threshold applies to merchandise subtotal before shipping charges and taxes, after discounts. Orders must meet any additional conditions disclosed with the offer.
Free standard shipping does not automatically apply to international orders or expedited shipping services.
6. Order Tracking
Where tracking is available, a shipping confirmation email containing tracking information will be sent after your order has been dispatched.
Tracking updates are provided by the applicable carrier and may take time to appear after dispatch.
If your tracking information has not updated for an extended period or you have concerns about your shipment, contact pirnayllc@gmail.com with your order number.
7. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
If an order is returned to us because the address was incomplete or incorrect, or because delivery could not be completed, we will contact you to discuss available options. Additional shipping charges may apply to reship the order where permitted by applicable law.
8. Delays and Carrier Issues
Delivery dates are estimates unless expressly guaranteed.
Shipments may be delayed due to severe weather, carrier disruptions, customs inspections, public holidays, incorrect address information, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist you in resolving shipping issues. Nothing in this policy excludes any refund, cancellation, or other remedy required by applicable law.
9. Lost Packages
If tracking indicates that your package has been lost, or your order has not arrived within the applicable estimated delivery window, please contact pirnayllc@gmail.com.
We may investigate the shipment with the carrier and request relevant information to help locate the package.
If an order is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and the circumstances of the shipment.
A tracking status of “delivered” does not automatically prevent us from reviewing a reported delivery problem.
10. Damaged Packages or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact us at pirnayllc@gmail.com as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs where helpful.
We will review the matter and arrange an appropriate resolution, which may include a replacement, refund, or other remedy. PIRNAY will cover reasonable return shipping costs for confirmed errors attributable to us.
11. Customs, Duties, and Import Restrictions
International shipments may be subject to inspection, import restrictions, duties, taxes, or other charges imposed by the destination country.
Customers are responsible for complying with applicable import requirements and paying charges that are not expressly included in the order total.
Customs processing may affect delivery estimates. PIRNAY cannot guarantee customs clearance within a particular timeframe.
If a shipment is refused or abandoned because the customer does not pay applicable import charges, we will review the circumstances and handle any refund or reshipment in accordance with applicable law and the terms disclosed at checkout.
12. Split Shipments
If an order contains multiple items, we may ship the items together or separately where operationally necessary.
If an order is shipped in multiple parcels, available tracking information will be provided for each shipment.
Any material change affecting the fulfillment of an order will be handled in accordance with applicable law.
13. Contact Us
For shipping questions, tracking assistance, or delivery issues, contact:
PIRNAY LLC
Email: pirnayllc@gmail.com
Address: 2795 Meadow Gate Way, Loganville, GA 30052, United States
Website: https://pirnay.studio/